Our corporate and shipping offices are open from 10 am to 6 pm Monday through Friday and are closed Saturday and Sunday. Our shipping office closed on all government observed holidays.
Business days are Monday through Friday and on non-government observed holidays. Weekends are Saturday and Sunday. Under normal circumstances, orders placed will ship the following business day. Orders placed on the weekend will ship at the next earliest business day which is usually the following Monday.
INTERNATIONAL DELIVERIES REMINDERS
Customs restrictions and warranty issues prevent us from shipping to every international location. Customers are responsible if there will be any additional customs fees. We cannot ship overnight to international addresses; it typically takes 7 working days.The shipping cost depends on the weight of the package and the country of destination. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has been shipped. The Buyer is responsible for all taxes, duties, tariffs, and customs laws in the Buyer’s country. If your country does not have EMS, orders will be shipped via REGISTERED POSTAL SERVICE, which is 3-4 weeks.
Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. Generally speaking, we have never encountered problems with customs when shipping to most countries worldwide.
If the package is seized by Customs for any reason and returned back to us, we will issue you a prompt refund, less the shipping costs. If it is not returned back to us, we cannot issue you a refund. Most orders held by customs are for the purpose of charging import duties and Customs fees. We have had such troubles in less than 1% of our international shipments. If you are not sure, please contact the Customs Office in your country before ordering, as we are not responsible for such charges.
It is customers’ responsibility to track their orders through your countries respective Postal Service Customs or Website, if available. You can email us if you are having problems tracking your orders or if there are any delays.
Refunds are not available for wholesale purchases.
We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods or in-climate weather conditions, and that delivery times frames will need to be extended for any processing time.
CANCELLATIONS / RETURN TO VENDOR ITEMS
Cancellations must be made before we send the order. If the order has not been shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order has been shipped, it is the customer‘s responsibility to send it back to us. Once we received the package, a refund will be issued. Shipping and handling charges are non-refundable. All refunds are processed within 5 business days. We reserve the right to cancel any order at any time.
Return To Sender (RTS) items due to the following reasons will be shipped again provided that the client will pay the reshipping fee.
Address not existing.
Person unknown at the address.
Any other reason for which the customer is solely liable.
You can contact us if you have concerns other than placing an order and/or payment. If you intend to call us, please be reminded that all information about us, products, and pricing are already on our website. We always improve and make our website more accessible and user-friendly please try to read them so we can save you effort, time & money in calling us for information that is already provided.
Nonetheless, feel free to contact us if you need to since it’s always our aim to provide excellent customer service.